June 25 2009

How do you know marketing is working?

Winston Churchill said, “However beautiful the strategy, you should occasionally look at the results.” Well said. I’ve seen scores of well-thought-out marketing and PR plans that were missing the most crucial element—a way to measure whether or not they worked.

And there’s always a way to measure—here are three of many strategies we use to track the results of our work:

1. Print ads—include your Web site address and track visitors to your Web site by using Google Analytics. If you sell products online you’ll also be able to see who made a purchase when they visited the Web site.

2. News releases—capture any online coverage by setting up Google Alerts that will email you with a link to any online mentions that you request.

3. Electronic and print ads—track results by simply asking callers and new walk-ins how they heard about you. Keep a list handy so you can tally print ads, TV, radio, referrals from other clients, and so on. At the end of a month you’ll be able to see where the majority of your new clients are coming from.

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PR Briefs is a blog of tips, resources and case studies for the public relations professional and the PR novice. Feel free to comment, re-post or ask questions—I hope you enjoy your experience here.

PR and marketing have been the focus of my career for the past 30 years. As an ad agency client during the early years, I got to experience a birds-eye view of agencies and the experience wasn't always a good one. When Ideaworks opened in 1995, we were determined to break the mold, and after 15 years, more than 300 awards and hundreds of client referrals, I think we're starting to get there.
—Caron Sjoberg, APR, CPRC

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