August 21 2009

can-spam rules: 4 ways to make sure you’re compliant

Even if you aren’t a “spammer,” if you send out email newsletters or other marketing that’s delivered by email, you should make sure you’re CAN-SPAM compliant according to federal legislation. Each individual violation of the regulation is subject to fines of $16,000. Fortunately it’s fairly easy to ensure your email marketing is okay. Your mailings are CAN-SPAM compliant if:

1. Your subject line isn’t misleading, and advertisements are clearly labeled as such.

2. Your email headers, sender email address and other identifying information isn’t tampered with in order to conceal your identity.

3. The body of your email contains a valid physical address of the sender (not a PO Box).

4. Your email includes an opt-out feature and you honor all opt-out requests within 10 business days of receipt.

If you meet these requirements, generally speaking, your email will be compliant. If you’re not sure, there are free and paid services available to test your email for compliance. One such service is SpamFighter.

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PR Briefs is a blog of tips, resources and case studies for the public relations professional and the PR novice. Feel free to comment, re-post or ask questions—I hope you enjoy your experience here.

PR and marketing have been the focus of my career for the past 30 years. As an ad agency client during the early years, I got to experience a birds-eye view of agencies and the experience wasn't always a good one. When Ideaworks opened in 1995, we were determined to break the mold, and after 15 years, more than 300 awards and hundreds of client referrals, I think we're starting to get there.
—Caron Sjoberg, APR, CPRC

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