November 24 2009

7 ways to improve your online sales

Your Web site’s design can significantly improve (or hinder) your online success. Great Web sites are intuitive and easy to navigate, helping visitors, regardless of the type of information they’re seeking, quickly find what they’re looking for. And good navigation leads visitors to respond, not just browse. Here are some great tips from Kintera:

1. Help people find and do what they want quickly.

2. Make it easy to respond. Repeat key action elements (like “Donate Now” or sign-up links across multiple Web pages.

3. Use the upper right for key action items. This location is the place to highlight desired activity.

4. Utilize buttons to draw attention and drive response.

5. Keep it simple: usable is better than pretty.

6. Don’t let “search” feature drive people away. Failed searches lead to a high abandonment rate, so if you include this feature on your site, don’t put it in a high response location like the upper right.

7. Test and adjust for greater impact. Use analytics to see what pages people are visiting, let your visitors tell you what they like.

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PR Briefs is a blog of tips, resources and case studies for the public relations professional and the PR novice. Feel free to comment, re-post or ask questions—I hope you enjoy your experience here.

PR and marketing have been the focus of my career for the past 30 years. As an ad agency client during the early years, I got to experience a birds-eye view of agencies and the experience wasn't always a good one. When Ideaworks opened in 1995, we were determined to break the mold, and after 15 years, more than 300 awards and hundreds of client referrals, I think we're starting to get there.
—Caron Sjoberg, APR, CPRC

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