December 02 2009

3 things you should know about the people on your email list

If you want to put together an email that really performs, it’s good to know some basic information about the people on your list. Here are 3 things to consider before you create and send your eblast:

1. How do they get your email? Computer, Blackberry, PDA, iPhone? Knowing how most people get your information can help you make sure they can read and interact with your eblasts.

2. Have they opened your eblasts in the past? If you keep sending but few people are opening, then it’s time to test your format and message or update your recipient list.

3. Are they clicking through? Even with a high open rate, if people aren’t clicking then your eblasts are probably not driving sales and inquiries.

Use email statistics to see not only who is opening your eblasts, but what they are doing after they’ve opened. Listen to your audience and test new subject lines, content and graphics. Then use the information to improve the performance of your email marketing.

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PR Briefs is a blog of tips, resources and case studies for the public relations professional and the PR novice. Feel free to comment, re-post or ask questions—I hope you enjoy your experience here.

PR and marketing have been the focus of my career for the past 30 years. As an ad agency client during the early years, I got to experience a birds-eye view of agencies and the experience wasn't always a good one. When Ideaworks opened in 1995, we were determined to break the mold, and after 15 years, more than 300 awards and hundreds of client referrals, I think we're starting to get there.
—Caron Sjoberg, APR, CPRC

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