January 27 2011

Use PR to change public perception

Public relations can build awareness of a new business, but it can also be used to change existing perceptions that may already be associated with your business. If your company has been around for a while, your important publics have likely already formed an opinion about it based on things they have read or heard in the media or through word of mouth. 

Many times, that’s not a bad thing. But sometimes a well-established company may not realize that because it is well-established and hasn’t actively pushed out current information, it may be perceived as outdated, low-tech, even old-fashioned. Or that a past negative media mention may be the only thing sticking in the minds of the public, and that this may be keeping potential new customers from calling.

Over time, a consistent and strategic PR effort can help you change the public’s view. Being an established business is a positive factor, especially when you shift public perception to viewing you as a leading edge, world-class business. Make it happen by pitching relevant, current, newsworthy information consistently to the media that reflects the image you want to convey.

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PR Briefs is a blog of tips, resources and case studies for the public relations professional and the PR novice. Feel free to comment, re-post or ask questions—I hope you enjoy your experience here.

PR and marketing have been the focus of my career for the past 30 years. As an ad agency client during the early years, I got to experience a birds-eye view of agencies and the experience wasn't always a good one. When Ideaworks opened in 1995, we were determined to break the mold, and after 15 years, more than 300 awards and hundreds of client referrals, I think we're starting to get there.
—Caron Sjoberg, APR, CPRC

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