March 12 2010

Tide’s Web site is worth a visit

Our agency has learned that the key to building a great Web site is to focus on the needs and desired action of the site’s visitors. Unfortunately we’ve found that many businesses hire a programmer to create a digital version of their corporate brochure.

A good example of potentially wasted Web site real estate is the “About Us” page, probably the least visited section of any business site. Put your mission and strengths right on the home page where people can see them immediately. Consumers visit a Web site for one reason and it’s not to read about you, it’s to find information they need.

Much better to do build a Web site that people want to find, like Tide did.  Their new “Stain Brain” section is a central resource where visitors can search through Tide’s solutions for removing stains. Everybody has stains. Visitors can even contribute a tip of their own.

If you’re developing a new site, think “outward” rather than “inward” and include features and information that the people you want as customers are looking for.

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PR Briefs is a blog of tips, insights and shortcuts that work just as well for the public relations professional as the PR novice. Feel free to comment, re-post or ask questions—I hope you enjoy your experience here.

PR and marketing have been the focus of my career for the past 30 years. As an ad agency client during the early years, I got to experience a birds-eye view of agencies and the experience wasn't always a good one. When Ideaworks opened in 1995, we were determined to break the mold, and after 15 years, more than 300 awards and hundreds of client referrals, I think we're starting to get there.
—Caron Sjoberg, APR, CPRC

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